Privacy & Cookies
Algeos values you as our customer and recognises that privacy is important to you. We want you to be familiar with how we collect and use your personal information, and how cookies are used by www.algeos.com.
A. Algeo Ltd 'Algeos' is a Company registered in England with company number 00437100. Our registered office is Sheridan House, Bridge Industrial Estate, Liverpool L24 9HB, United Kingdom.
Algeos is a leading global medical distribution company that designs and develops many products under its own brands and distributes world-leading brands within the podiatry, physiotherapy, and Orthotic and Prosthetic markets. The family-owned business dates back to 1881 and today has over 70 employees across the world who aim to offer the highest possible service and product quality to our large customer base of clinicians, technicians, end-users, patients, and distributors.
If you have any questions about how we look after your personal data, you can contact us:
- In writing at the address above. Please mark your letter for the attention of the Data Protection Officer.
- By email to email@example.com.
- By telephone on 0151 448 1228.
Our contact promise is a summary of how we look after your personal data.
We collect, use, and store your personal data so that we can offer you the products and services you expect from us. We see your personal data as just that: it’s yours. We will always be clear and upfront with you about what we do with your personal data, and (of course) you have control over it.
We collect your personal data for four main reasons:
- To process your orders and to deliver those orders to you.
- To personalise, report on, and improve the products and services we provide to you.
- To send you special offers, often tailored to what you have told us you would like to hear about.
- That you can control the personal data you provide us with and that we will always be transparent about how we collect and use it.
- We will always tell you what personal data we are collecting from you, how we will collect it, and how we will use it. We will only use your personal data for the purposes we originally told you about.
- We will always use market-leading technology and software to ensure that your personal data is secure and when we ask another organisation to provide services to us which involve sharing your personal data with them, we will always make sure they have appropriate security measures.
- We will send you applicable marketing communications as we believe we have a legitimate interest in doing so; however, we will always offer you a clear and simple means of changing your preferences whenever you want to (including when you first become a customer). Simply Click Here to view and amend your preferences.
We collect your personal data in three main ways:
1: When you give it to us directly.
When you create a customer account, visit our website, communicate with us or purchase our products or services, you may choose to give us certain information. For example, when you give us your name and address, tell us about your product preferences or when clicking on active buttons such as 'continue' when making an online purchase.
2: When our systems collect information or personal data as you use our website.
Whenever you use the website, information gets recorded automatically by the IT systems used to operate the website. The most common type of information collected is in the form of cookies (small text files sent by your computer each time you visit our website) but can also include personal data transferred by the electronic device you use to access our website and its settings. The manufacturer of your device, or the provider of the operating system, will have details about what information your device shares with us.
3: When you apply for a job vacancy.
When individuals apply to work for Algeos, we will only use the information they supply to process their application. Personal information about unsuccessful candidates will be held for six months after the recruitment process has been completed, it will then be destroyed securely. Once a person has taken up employment with Algeos, we compile a personnel file relating to their employment. The information contained in this is kept secure and will only be used for purposes directly relevant to that employment.
All information provided will be processed in accordance with the Data Protection Act 2018.
This website contains links to other sites and Algeos are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this and when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our website.
We may collect the following information about you:
- Your name and contact details. This can include your postal, billing and delivery addresses, your telephone number(s), including, if you provide it, your mobile number; and your email address.
- Purchases and orders made by you.
- Your payment card details when you purchase our products or services.
- When you set up an account with us, your password (which we encrypt) and your marketing preferences.
- Your online browsing history on our website.
- Your correspondence with us.
We will need to process some of your personal data to fulfil orders and to comply with the law. For example:
- We will share your name, address and, where applicable, telephone number with our carriers.
- We will share your payment details with our bank or clearinghouse so that we can process payment for your order.
We use your personal data:
- To send you the products and services you have purchased.
- To improve the range of offers and associated products we offer you and to help identify new products and services in the future.
- To allow you to post links to our products on social media.
- To manage any accounts you have registered with us so that:
- We can provide you with products and services.
- You can place an order.
- We can fulfil those orders and communicate with you about them.
'Legitimate Interests' means the interests of our company in conducting and managing our business to enable us to give you the best products and services, and the best and most secure experience.
For example, we have an interest in marketing our products and services to you and making sure our marketing is relevant for you. Therefore, we may process your information to send you marketing that is tailored to your interests.
It can also apply to processing that is in your interests as well. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Where we rely on our legitimate interests to send you marketing communications, we shall tell you when you become a customer how we would like to market our products and services to you and offer you a means of opting out of those communications. You can opt out of our marketing communications at any time through the preference centre in your online account - available here - or by contacting us on 0151 448 1228 or [email protected].
In addition, to sending you marketing communications, we rely on our legitimate interests to process your personal data so that we can:
- Improve our existing products and services, and develop new ones.
- Provide you with a quality customer service experience.
- Protect you, our employees and our business.
We do not rent or sell your personal information to anyone. We may share and disclose information about our customers in limited circumstances. When we share your personal data, we make sure that it remains secure. We will only send to third parties the personal data that is necessary for the purposes it is required for.
We share your data as follows:
- With core service providers to enable our business to function: We rely on a set of external companies to provide us with services that enable our business to run properly. Our core service providers include the courier companies we use to deliver our products to you; banks and clearing houses to process your payments; companies we use to carry out fraud protection and age verification checks; IT services providers; companies to help us with our marketing; and partners through which we provide our concession shops.
- With regulators and law enforcement agencies when required to do so by law: We are required to co-operate with regulators (like the Information Commissioner's Office or HMRC) and law enforcement agencies (like the police or the Serious Fraud Office) in every country we operate in. Although it does not happen often, regulators and law enforcement agencies can require us to share information with them as part of an investigation; this may include your personal data. We would have to disclose your personal data where we believe that disclosure is reasonably necessary to comply with the regulator or crime enforcement agency's demand.
- When we think it is reasonably necessary to protect you or us: Occasionally businesses are subject to attempted criminal activities; this can affect both us and you. We will take all reasonable steps to protect you and our business but sometimes we may need to share your personal data where we think it is reasonably necessary to:
- Detect, monitor, investigate or prevent any suspected illegal activities, fraud or security issues.
- Enforce our terms and conditions and protect your and our rights and property.
- Investigate and defend any third-party claims or allegations.
We will not keep your personal data for longer than is necessary for the purposes described in this policy.
As a guide:
- We will keep personal data while your account is active.
- We may keep certain categories of personal data after your account is closed in order to meet any legal or regulatory requirements or to resolve a legal dispute.
- And, because of this, we may keep different types of personal data for different lengths of time (for instance, we may need to keep certain personal data relating to your purchases in order to comply with HMRC's VAT reporting requirements).
You have a number of rights under data protection laws; these are summarised below.
- The right of access: You can access the personal data we hold on you by contacting us on 0151 448 1228 or [email protected] To process your request, we will ask you to send us two forms of proof of identity so that we can be sure we are releasing your personal data to the right person. We will process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format or hard copy. If we consider the frequency of your requests is unreasonable, we may refuse to comply with your request. In those circumstances, we would notify you of your right to complain to the Information Commissioner's Office.
- The right to rectification: We welcome feedback from you to ensure our records are as accurate and up to date as possible. If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by contacting us on 0151 448 1228 or [email protected] or by updating your details at any time through your online account. We will process your request within one month of receipt at the latest.
- The right to erasure: You can ask us to delete your personal data; however, this is not an absolute right. We can refuse to erase personal data which we need to keep:
- To comply with a legal obligation (for instance, we are required by HMRC to keep certain personal data for up to 6 years for VAT reporting purposes).
- In relation to the exercise or defence of any legal claims.
When you ask us to delete your personal data, we assume that you do not want to hear from us again. To ensure that we do not send you any special offers in the future (for example, if we purchased your details from a third-party list), we will retain just enough of your personal data solely for suppression purposes. Other than as described above, we will always comply with your request and do so promptly. We would also notify any third parties with whom we have shared your personal data (for instance, our carriers for the purposes of delivering your orders to you) about your request so that they could also comply. Some customers would still like to order our products but do not want to receive any marketing communications from us. This is not a problem as you can simply update your marketing preferences by contacting us on 0151 448 1228 or [email protected] or through the preference centre in your Online Account.
- The right to transfer your personal data (known as data portability): You have the right to move, copy or transfer your personal data from one organisation to another. We hold little information that would be of much use to another supplier but if you do wish to transfer your personal data, we would be happy to help. If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (for instance, in a CSV file format). We can provide the personal data to you directly or, if you request, to another organisation. Please note that we are not required to adopt processing systems that are compatible with another organisation, so it may be that the recipient organisation cannot automatically use the personal data we provide. When making a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer. We will comply with your request within one month or, if the request is complex or there are several requests from you, within two months.
- The right to object: If you would like us to stop processing your personal data for marketing purposes simply let us know by contacting us on 0151 448 1228 or [email protected] or through the preference centre in your Online Account.
This policy was last updated on 1 June 2021.
- 3rd Party Cookies: Algeos.com makes use of Google Analytics to get an overview of activity and trends on site. If you wish to block our use of Google Analytics you will find all required information at Google's Privacy & Terms. If you would like to opt out, please go to the Network Advertising Initiative website (please note that we are not responsible for the content of external websites). We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our website.