Terms & Conditions
In these Terms & Conditions “Supplier” means A. Algeo Limited; “Customer” means the person, department, firm, company or organisation who received the Supplier’s goods or to whom the Supplier’s quotation or invoice or acknowledgement of order is addressed; “Products” mean the products and/or services supplied by the Supplier to the Customer. The placing of an order with the Supplier shall constitute unqualified acceptance of these terms unless otherwise agreed in writing.
Please read these Terms & Conditions carefully and make sure that you understand them, before ordering any products or services from us. Please note that by ordering from us, you agree to be bound by these Terms & Conditions and the other documents expressly referred to in them.
It is recommended that you print a copy of these Terms & Conditions or save them to your computer for future reference.
We may amend these Terms & Conditions from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms & Conditions to ensure you understand the Terms & Conditions which will apply at that time.
This document was last reviewed and revised on 6th February 2026.
1.1 We operate two E-Commerce websites, algeos.com and algeos3D.com. We are A Algeo Limited, a company registered in England and Wales under company number 00437100 and with our registered office at Sheridan House, Bridge Industrial Estate, Liverpool L24 9HB.
1.2 For all communications, please see our Contact Us page.
2.1 Any samples, drawings, descriptive matter or advertising produced by the Supplier and any descriptions or illustrations contained in the Supplier’s catalogues / websites or brochures are produced for the sole purpose of giving an approximate idea of the goods described in them. They shall not form part of the Contract or have any contractual force. We reserve the right to amend the specification, construction and/or design without prior notice.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
3.1 We only use your personal information in accordance with our Privacy & Cookies Policy, which can be found on the Privacy & Cookies page. Please read this policy, as it includes important terms which apply to you.
3.2 In particular, we will collect and use the personal information you provide to us for the following purposes:
a. to process your order, to supply the Products to you and process payments for the same.
b. to inform you about similar products or services that we provide, but you may stop receiving these at any time by logging into your account and changing your preferences or by contacting us. Further information can be found on our privacy and cookies page at www.algeos.com.
c. to forward to credit reference agencies.
3.3 By proceeding with your Order you are confirming your consent, and the consent of the individual to whom the personal information relates, to our use of the personal information that you provide to us for the above purposes. You also agree that we may share the personal information with credit reference agencies and that they may keep a record of any search that they do. You can request details of how we process your personal information and, you can also request that we cease processing your information in writing within 14 days of proceeding with your order. Requests should be made to [email protected].
3.4 Data Protection Statement
a. all information gathered by Algeos in the delivery of its services is processed in accordance with UK GDPR and the Data Protection Act 2018. For further information on how we process your personal data please see our privacy policy which is located on our websites: www.algeos.com/privacy or, algeos3d.com/privacy-policy/.
b. A. Algeo Ltd. acts as controller for the purpose of these terms and conditions.
c. all data processing provisions are incorporated into these terms and conditions.
3.5 In the event that we become aware of a personal data breach affecting information submitted via our website or platform, we will promptly assess the nature and scope of the breach and where required by law, affected users will be notified without undue delay. Notification will include:
A description of the nature of the breach, including the categories and approximate number of individuals and data records affected;
The likely consequences of the breach;
The measures taken or proposed to address the breach and mitigate its possible adverse effects;
Contact details for further information or support.
3.6 Notifications will be sent via email to the address associated with your account, or by other appropriate means if email is unavailable. We will also notify the Information Commissioner’s Office (ICO) and any other relevant authorities as required under UK GDPR and the Data Protection Act 2018.
3.7 We recommend that users regularly review their account and contact details to ensure timely receipt of any important notifications.
3.8 Platform Specific Data Processing and Special Category Data:
3.8.1 Certain Algeos operated websites and platforms, including but not limited to algeos3d.com and webapp.algeos3d.com, support the submission and processing of information relating to patients, prescriptions, and custom made medical devices.
3.8.2 Where such platforms are used, special category personal data, including health and medical information, may be processed strictly for the purposes of fulfilling prescription orders, manufacturing custom made medical devices, and meeting applicable legal and regulatory obligations.
3.8.3 The processing of special category personal data is governed by a Medical & Patient Data Privacy Notice, which applies in addition to these Terms & Conditions and the general Privacy & Cookies Policy published on algeos.com.
3.8.4 Users accessing or using platforms that support prescription submission or patient data processing must review and comply with the applicable Medical & Patient Data Privacy Notice prior to submitting any information.
4.1 By placing an order either through our online service, contact by telephone, fax or email with the Supplier, you are agreeing to the Terms and Conditions outlined within this document. The contract begins when the Supplier accepts and processes your order.
4.2 All accounts are initially opened on a ‘payment with order’ basis. This may be reviewed at the Customer’s request after a period of regular orders.
4.3 We can refuse to offer a credit account if information supplied with the application does not pass our credit control check.
4.4 We reserve the right to suspend or withdraw credit facilities for persistent late payments.
4.5 Credit facilities will be withdrawn if a customer does not deal with us for a period of 6 months – a fresh application will have to be made.
4.6 Promotional codes, coupons and discounts may not be combined or used in conjunction with any other offers, unless specified. We reserve the right to cancel or withdraw any orders submitted where incorrect promotional codes, coupons or discounts have been applied.
5.1 We may revise these Terms & Conditions from time to time.
5.2 For the duration of your contract with us, as laid out in 4.1, current Terms & Conditions apply to the contract between you and us.
This clause only applies if you are a consumer.
6.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Consumer Contracts Regulations 2013) during the period set out below in 6.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract within 14 days and receive a refund. Advice about your legal right to cancel the Contract under these Regulations is available from your local Citizens Advice Bureau or Trading Standards office. Your legal right to cancel is applicable to standard goods and products only, we reserve the right to refuse any cancellation request if the goods are determined to be Custom-Made or Bespoke.
6.2 This cancellation right does not apply in the case of any made-to-measure or custom-made products, or any part orders.
6.3 You have a period of fourteen working days in which you may cancel the Contract starting from the day after you receive the Products.
6.4 Where Products are considered Bespoke, a statutory cancellation period of seven working days shall commence on the day following our formal acceptance of your order. For the purposes of this clause, “working days” exclude Saturdays, Sundays, and public holidays.
Due to the personalised nature of bespoke goods, which are manufactured or ordered specifically to fulfil individual customer requirements, we reserve the right to decline any request to cancel the Contract once production has commenced. Cancellation requests will be considered at our discretion and may be refused if the item is already in progress or completed.
6.5 Where Products are classified as Custom-Made, cancellation of the Contract is generally not permitted once the order has been confirmed and accepted. These items are manufactured specifically to meet individual customer specifications and may enter production immediately upon order acceptance.
If a cancellation request is made after production has commenced, a partial charge of up to 100% of the order value may apply, depending on the stage of manufacture and associated costs incurred. This charge reflects the bespoke nature of the product and the inability to repurpose or resell the item.
All orders received via algeos3D.com are considered Custom-Made.
6.6 To cancel a Contract, please contact us by sending an email to [email protected] or by calling our Customer Service Team on 0151 448 1228.
6.7 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within fourteen (14) calendar days of the day on which you gave us notice of cancellation as described in clause 6.3. If you returned the Products to us because they were faulty or mis-described, please see clause 6.6.
6.8 We have the right to investigate claims for refund because products are returned to us as faulty or mis-described. On conclusion and if applicable, we will then refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
6.9 We refund you via the payment method you used to pay for your goods.
6.10 If the Products were delivered to you:
a. you must return the Products to us within 14 days of notifying us of the proposed return.
b. you are required to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
c. If goods returned for cancellation of Contract or for refund are not returned as per the causes 6.1 – 6.8b inclusive the Supplier reserves the right to charge a 15% restocking fee.
7.1 If, upon receipt, the goods appear damaged, incomplete or incorrect, the Customer should indicate the circumstances on the carrier’s documents and notify our Customer Experience Team of the situation no later than 5 days after delivery. Made to order and non-stock products should be immediately inspected on arrival and any damage reported to the Customer Experience Team the same day. For notifications received later than this, we may charge a 15% restocking fee.
7.2 If an order does not arrive on the expected delivery date, the Customer should notify our Customer Experience Team within 14 days from the date of invoice, failing which the Supplier shall be under no liability for non-delivery, as detailed in 8.1.
7.3 Any surplus goods delivered shall remain the property of the Supplier and the Customer shall notify the Supplier immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Supplier.
7.4 For all returns the Supplier will issue a Goods Returns Number and this must be clearly marked on the exterior of every package returned and a completed returns form enclosed with the goods. Returned goods must be suitably packaged for transportation by carrier. Goods received without suitable packaging will not be credited. Even where the Supplier has made the error, full credit will only be given on returned goods that are fit for sale and of current lines.
It is imperative that all Instruments & Podiatry Nippers and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery. Under no circumstances shall any goods be returned to the Supplier without prior consent therefore please contact our Customer Experience Team on 0151 448 1228 for a valid returns number, before sending the Products back. If you do not obtain a valid returns number, liability is not accepted, and we reserve the right to dispose of such items.
7.5 The Supplier is under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors i.e. surplus stock, unauthorised, contaminated, damaged on return, but where it agrees to do so a 15% handling charge will apply. The Customer will arrange carriage and pay all freight charges. Where the Customer has ordered bespoke items for example, laminated materials, made to measure, personalised or special orders, returns in part or in full will be refused unless goods are faulty (see clause 7.1).
7.6 We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification. Where goods are returned to us in this circumstance and re-delivery is requested, we will charge for that re-delivery. Where contact is not made within 7 days of returned delivery, the original payment method will be refunded less the delivery cost and a 15% handling charge which will be deducted.
7.7 With prior consent (see clause 7.4), only unused and complete goods may be returned. They must be undamaged, current lines in their original packaging, displayed in our most recent catalogue or online and less than 12 months old. Goods not conforming to these criteria may not be accepted for credit. Made to Order and Non-stock products are non-refundable (see clause 7.5).
7.8 We do not accept the return of any pharmaceutical, local anaesthetic or prescription only medicines unless by prior arrangement and the reason for return agreed in advance. This is because the products, under these categories, are strictly controlled by temperature storage, timely deliveries and batch details. We reserve the right to refuse to credit and destroy products sent back outside of this agreement. Your consumer rights are not affected by these restrictions.
7.9 All items of furniture (as advised Supplier and its representatives) are non-returnable. This does not affect your consumer rights. Where we agree to accept the return of furniture, in exceptional circumstances, all return costs will be paid by the Customer. In the event of furniture or equipment being returned for repair not covered by warranty, costs will be a minimum of 2hrs labour plus a per mileage cost where collection is required (additional costs may also be incurred for replacement parts). The mileage cost is for a 2-way travel returning to the Supplier’s head office address and may include a supplement for more than 1 person if required for safe collection. An ‘overnight’ cost for travelling time of more than 4 hours will be charged plus any additional travel fees such as tolls, ferry crossings etc and specialist vehicle hire if required. It may be necessary to pay agreed collection costs in advance. We do not guarantee a specific collection date in advance.
7.10 Proof of goods returned delivery to the Supplier by the Customer (for refund) should be retained by the Customer.
8.1 Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, the Supplier shall not be liable for any delay in delivery of the goods or costs incurred.
8.2 Delivery is complete when the Products have been accepted by the Customer, unless clause 7 applies.
8.3 The risk in the Products shall pass from the Supplier to the Customer upon completion of delivery of such products to the Customer.
8.4 The title of the Products shall not pass to the Customer until we have received payment in full, including all applicable delivery charges.
9.1 The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues. However, if we discover an error in the price of Products you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
9.2 The price of a Product excludes VAT (where applicable) which shall be added to the price at the applicable current rate chargeable in the UK for the time being.
9.3 The price of a Product does not include delivery charges.
9.4 All Products supplied to the Customer against the contract shall remain the sole and absolute property of the Supplier until paid in full and the Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between the Customer and the Supplier in the event of the Customer not making full payment to the Supplier for the contract.
9.5 All claims for shortage must be notified to us within 5 days of receipt of goods.
9.6 We reserve the right to adjust the prices of our Products and Services to reflect changes in market conditions, inflation, supplier costs, or other factors beyond our reasonable control.
9.7 Any price increase will be communicated clearly before you place an order. Once your order is accepted, our price stated at the time of purchase will apply and will not change for that order.
9.8 Where you have entered into a contract or ongoing supply agreement, we will provide at least 30 days’ written notice of any price increase. You may cancel the agreement without penalty before the new pricing takes effect.
9.9 Price adjustments will always comply with applicable UK consumer protection laws, including your statutory rights under the Consumer Rights Act 2015.
10.1 We accept various payment methods including credit/debit cards or BACS. When making a BACs payment please use your Algeos account number as reference. Please contact our Customer Experience Team on 0151 448 1228 for clarification if required.
10.2 ‘Payment with order’ customer will not have their order finalised until full payment has been received (requested at point of order).
10.3 Customers with a credit facility shall pay the invoice in full by the ‘Due By’ date on the relevant invoice.
10.4 Invoices will be raised following the goods being despatched.
10.5 Credit account customers who have outstanding overdue invoices, will not have their goods shipped until their account has been brought up to date and proof of payment received.
10.6 We reserve the right to charge interest at 5% above the Bank of England’s base rate for all overdue payments
11.1 We warrant that from the date of delivery the Products shall:
a. conform (in all material aspects) with their description and any applicable specification,
b. be free from material defects in design, material and workmanship,
c. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979),
d. be fit for any purpose held out by the Supplier.
11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:
a. fair wear and tear,
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party,
c. you failing to operate or use the Products in accordance with the user instructions or our recommendations,
d. any alteration or repair by you or by a third party who is not one of our authorised repairers,
e. any specification requested by the Customer,
f. where goods have been offered for sale as ex-demonstration, clearance, and is described and sold with cosmetic or other faults described pre-sale.
11.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described.
11.4 Any Products that are believed to fall outside of the warranty outlined in clause 11.1 should be highlighted to the Supplier in writing as soon as possible within the applicable warranty period.
When we are informed of a defect within the relevant warranty period, then we may:
a. Ask for photos of the product, along with a written explanation of the issue along with serial numbers,
b. Raise the issue with the Manufacturer,
c. Send our own Engineers to investigate the issue and/or conduct repairs,
d. Return the goods to the Manufacturer for review/repair.
This may require the customer to:
a. give us a reasonable opportunity of examining such Products; and
b. if asked to do so by us, return such Products to us.
This clause only applies if you are a business customer.
12.1 Subject to clause 11.2, the Supplier shall at their option, repair, replace or refund the defective Product if:
a. The Customer gives notice to the Supplier, during the warranty period, within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1,
b. The Supplier is given reasonable opportunity of examining such goods,
c. The Customer (if asked to do so by the Supplier) returns such goods to the Supplier’s place of business at the Customer’s cost.
This is your sole remedy against us in relation to the supply of defective Products. (see clause 12.4).
12.2 Nothing in these Terms & Conditions limit or exclude our liability for:
a. death or personal injury caused by our negligence,
b. fraud or fraudulent misrepresentation,
c. breach of the Terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), or
d. defective products under the Consumer Protection Act 1987.
12.3 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. any loss of profits, sales, business, or revenue,
b. loss or corruption of data, information, or software,
c. loss of business opportunity,
d. loss of anticipated savings,
e. loss of goodwill, or
f. any indirect or consequential loss.
12.4 Subject to clause 12.2 and clause 12.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
12.5 Except as expressly stated in these Terms & Conditions, we do not give any representation, warranties, or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms & Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
This clause only applies if you are a consumer.
13.1 Subject to clause 12.2, the Supplier shall at their option, repair, replace or refund the defective Product if:
a. The Customer gives notice to the Supplier, during the warranty period, within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1,
b. The Supplier is given reasonable opportunity of examining such goods,
c. The Customer (if asked to do so by the Supplier) returns such goods to the Supplier’s place of business at the Customer’s cost.
This is your sole remedy against us in relation to the supply of defective Products. (see clause 13.2).
13.2 If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms & Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
13.3 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4 We do not in any way exclude or limit our liability for:
a. death or personal injury caused by our negligence,
b. fraud or fraudulent misrepresentation,
c. any breach of the Terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession),
d. any breach of the Terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples), and
e. defective products under the Consumer Protection Act 1987.
Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of god, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions or default of suppliers or subcontractors.
15.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.2 The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without prior written consent of the Supplier.
15.3 If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.4 If you are a consumer, please note that these Terms & Conditions are governed by English law. This means a Contract for the purchase of Products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.
15.5 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
15.6 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
16.1 By accessing and using the Algeos 3D website, users agree to comply with all applicable laws and regulations and to use the platform only for lawful purposes. The website and associated software are provided “as is” and “as available,” without warranties of any kind, either express or implied. Users must not misuse the platform by knowingly introducing viruses, attempting unauthorised access, or interfering with its functionality.
16.2 This platform enables registered healthcare professionals to submit prescription details for the purpose of ordering custom-made medical devices. By submitting a prescription, the clinician confirms that:
They have obtained explicit, documented patient consent to share sensitive personal data, including health-related information, for the sole purpose of manufacturing and supplying the prescribed device.
The prescription data provided is accurate, complete, and clinically justified.
The patient has been informed of their rights under applicable data protection laws, including the right to access, rectify, or withdraw consent for data processing.
The prescribing clinician acts as an independent data controller in respect of patient consent and the accuracy of information submitted and confirms that Algeos acts solely as a data processor or joint controller as applicable for the limited purposes described in the Medical & Patient Data Privacy Notice.
16.3 Once a prescription is submitted and the order is confirmed, the manufacturing process may begin immediately. As such, cancellation rights differ from standard consumer purchases. In accordance with UK consumer law and applicable medical device regulations, custom-made devices are exempt from the standard 14-day cooling-off period.
Once an order has been confirmed as correct by the prescribing clinician, it cannot be cancelled or amended due to the time-sensitive nature of the production process and the bespoke configuration of the device.
Algeos acts solely as a distributor and intermediary, transmitting prescription data to the designated manufacturer, we cannot not modify or fabricate the device.
All data submitted via the platform will be processed in accordance with our Privacy Policy, Data Protection Policy, and Special Category Data Policy. These documents are accessible via the platform and should be reviewed prior to submitting any patient information.
16.4 While we strive to ensure that our website and associated software are available, secure, and free from errors, we do not guarantee uninterrupted access or that the platform will be free from defects, viruses, or other harmful components.
16.5 To the fullest extent permitted by law, A. Algeo Limited shall not be liable for any loss or damage arising from:
Temporary unavailability or downtime of the website or software;
Data loss, corruption, or unauthorised access resulting from use of the platform;
Errors, omissions, or inaccuracies in content or prescription data submitted via the platform;
Any indirect, incidental, special, or consequential damages, including loss of business, revenue, profits, or anticipated savings, arising out of or in connection with the use or inability to use the website or software.
16.6 We may, from time to time, release updates, patches, or new versions of our website or associated software to improve functionality, enhance security, or comply with legal and regulatory requirements.
16.7 By using the platform, you agree that such updates may be applied automatically or require manual installation. We will endeavour to notify users in advance of significant changes that may affect platform operation or user experience.
16.8 Continued use of the website or software following the implementation of any update or patch constitutes acceptance of the updated platform.
16.9 We recommend that users regularly check for updates and ensure their systems meet any minimum requirements specified for optimal platform performance.
16.10 Subscription and Renewal
16.10.1 Upon registration, users will receive complimentary access to the platform for a period of twelve (12) months from the activation date. This free subscription includes full access to the website and associated software features necessary for submitting prescription details and ordering custom-made devices.
16.10.2 The company reserves the right to introduce subscription fees following the initial 12-month free access period. Any applicable charges will be clearly communicated to users three (3) months in advance of the renewal date, providing sufficient notice to make an informed decision. If introduced, continued use of the platform after the free period will require payment of the applicable subscription fee. Users who choose not to renew may have their access to the platform and its services suspended or terminated.
16.11 Complaints and Dispute Resolution
16.11.1 If you have any complaints regarding our products, services, or the operation of our platform, please contact our Customer Experience Team as soon as possible. Complaints can be submitted by:
Email: [email protected]
Telephone: 0151 448 1228
Post: Customer Experience Team, A. Algeo Limited, Sheridan House,
Bridge Industrial Estate, Liverpool L24 9HB
We will acknowledge receipt of your complaint within five (5) working days and aim to resolve all complaints promptly and fairly. You will be kept informed of the progress of your complaint and notified of the outcome in writing. If your complaint relates to a product, please provide relevant details such as order number, product description, and the nature of the issue.
16.11.2 All Quality related concerns can be emailed direct to: [email protected]
16.11.3 If you are not satisfied with our response to your complaint, you may refer the dispute to an independent Alternative Dispute Resolution (ADR) provider. We will provide details of an appropriate ADR provider upon request. You may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr/
This does not affect your statutory rights to bring a claim before the courts of England and Wales.
17.1 Algeos does not provide medical advice, diagnosis, or treatment and does not act as a healthcare provider.
17.2 All clinical decisions, including diagnosis, prescription, and suitability of any custom made medical device, remain the sole responsibility of the prescribing healthcare professional.
17.3 Nothing on Algeos websites or platforms should be interpreted as replacing professional medical judgement or patient clinician consultation.
18.1 Where specific platform notices, including the Medical & Patient Data Privacy Notice, apply, those notices shall take precedence in relation to the processing of personal and special category data on that platform.
18.2 In all other respects, these Terms & Conditions remain fully applicable.
19.1 We may revise these Terms & Conditions and other policies from time to time to reflect changes in our business practices, legal requirements, or platform features.
19.2 When changes are made, we will notify users by one or more of the following methods:
Posting a prominent notice on our website and/or platform login page;
Sending an email to the address associated with your account;
Providing an in-platform notification upon your next login.
19.3 Changes will take effect from the date specified in the notice. Continued use of the website or platform after notification of changes constitutes acceptance of the updated Terms & Conditions.
19.4 We recommend that users regularly review the Terms & Conditions and ensure their contact details are up to date to receive important notifications.