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Thank you for your patience.


Terms and Conditions of Sale


In these Terms & Conditions “Supplier” means A. Algeo Limited; “Customer” means the person, department, firm, company or organisation who received the Supplier’s goods or to whom the Supplier’s quotation or invoice or acknowledgement of order is addressed; “Products” mean the products and/or services supplied by the Supplier to the Customer.  The placing of an order with the Supplier shall constitute unqualified acceptance of these terms unless otherwise agreed in writing.
Please read these Terms & Conditions carefully and make sure that you understand them, before ordering any products or services from us.  Please note that by ordering from us, you agree to be bound by these Terms & Conditions and the other documents expressly referred to in them.
It is recommended that you print a copy of these Terms & Conditions or save them to your computer for future reference.
We may amend these Terms & Conditions from time to time as set out in clause 5.  Every time you wish to order Products, please check these Terms & Conditions to ensure you understand the Terms & Conditions which will apply at that time.
1. Information about us
1.1 We operate the website algeos.com.  We are A Algeo Limited, a company registered in England and Wales under company number 00437100 and with our registered office at Sheridan House, Bridge Industrial Estate, Liverpool L24 9HB.
1.2 To contact us, please see our Contact Us page on algeos.com.
2. Our Products
2.1 Any samples, drawings, descriptive matter or advertising produced by the Supplier and any descriptions or illustrations contained in the Supplier’s catalogues / websites or brochures are produced for the sole purpose of giving an approximate idea of the goods described in them.  They shall not form part of the Contract or have any contractual force.  We reserve the right to amend the specification, construction and/or design without prior notice.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
3. How we use your personal information
3.1 We only use your personal information in accordance with our Privacy and Cookies Policy, which can be found on algeos.com.  Please take the time to read this policy, as it includes important terms which apply to you. 
3.2 In particular, we will collect and use the personal information you provide to us for the following purposes:
a. to process your order, to supply the Products to you and process payments for the same.
b. to inform you about similar products or services that we provide, but you may stop receiving these at any time by logging into your account and changing your preferences or by contacting us.  Further information can be found on our privacy and cookies page at algeos.com.
c. to forward to credit reference agencies.
3.3 By proceeding with your Order you are confirming your consent, and the consent of the individual to whom the personal information relates, to our use of the personal information that you provide to us for the above purposes.  You also agree that we may share the personal information with credit reference agencies and that they may keep a record of any search that they do.  You can request details of how we process your personal information and, you can also request that we cease processing your information in writing within 14 days of proceeding with your order.  Requests should be made to [email protected]
4. How the Contract is formed between you and us
4.1 By placing an order either through our online service, contact by telephone, fax or email with the Supplier, you are agreeing to the Terms and Conditions outlined within this document.  The contract begins when the Supplier accepts and processes your order.
4.2 All accounts are initially opened on a ‘payment with order’ basis.  This may be reviewed at the Customer’s request after a period of regular orders.  
4.3 We can refuse to offer a credit account if information supplied with the application does not pass our credit control check.
4.4 We reserve the right to suspend or withdraw credit facilities for persistent late payments.
4.5 Credit facilities will be withdrawn if a customer does not deal with us for a period of 6 months – a fresh application will have to be made.
4.6 Promotional codes, coupons and discounts may not be combined or used in conjunction with any other offers, unless specified.  We reserve the right to cancel or withdraw any orders submitted where incorrect promotional codes, coupons or discounts have been applied.
5. Our right to vary these Terms
5.1 We may revise these Terms & Conditions from time to time.
5.2 For the duration of your contract with us, as laid out in 4.1, current Terms & Conditions apply to the contract between you and us.
6. Your consumer right of return and refund
This clause only applies if you are a consumer.
6.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling Regulations) during the period set out below in 6.3.  This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.  Advice about your legal right to cancel the Contract under these Regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
6.2 This cancellation right does not apply in the case of any made-to-measure or custom-made products, or any part orders.
6.3 You have a period of seven working days in which you may cancel the Contract starting from the day after the day you receive the Products.  Where the Products you have been ordered are bespoke, the seven working days commences from the day after the day we accept your order.  Working days means that Saturdays, Sundays or public holidays are not included in this period.
6.4 To cancel a Contract, please contact us by sending an email to [email protected] or by calling our Customer Service Team on 0151 448 1228.
6.5 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for.  We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 6.3.  If you returned the Products to us because they were faulty or mis-described, please see clause 6.6.
6.6 We have the right to investigate claims for refund because products are returned to us as faulty or mis-described.  On conclusion and if applicable, we will then refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
6.7 We refund you via the payment method you used to pay for your goods.
6.8 If the Products were delivered to you:
a. you must return the Products to us within 14 days of notifying us of the proposed return.
b. you are required to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
c. If goods returned for cancellation of Contract or for refund are not returned as per the causes 6.1 – 6.8b inclusive the Supplier reserves the right to charge a 15% restocking  fee.
7. Notice of Damage, Non-Delivery or Wrong Delivery
7.1 If, upon receipt, the goods appear damaged, incomplete or incorrect, the Customer should indicate the circumstances on the carrier’s documents and notify our Customer Service Team of the situation no later than 5 days after delivery.  Made to order and non-stock products should be immediately inspected on arrival and any damage reported to the Customer Service Team the same day.  For notifications received later than this, we may charge a 15% restocking fee.
7.2 If an order does not arrive on the expected delivery date, the Customer should notify our Customer Service Team within 14 days from the date of invoice, failing which the Supplier shall be under no liability for non-delivery, as detailed in 8.1.
7.3 Any surplus goods delivered shall remain the property of the Supplier and the Customer shall notify the Supplier immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Supplier.
7.4 For all returns the Supplier will issue a Goods Returns Number and this must be clearly marked on the exterior of every package returned and a completed returns form enclosed with the goods.  Returned goods must be suitably packaged for transportation by carrier.  Goods received without suitable packaging will not be credited.  Even where the Supplier has made the error, full credit will only be given on returned goods that are fit for sale and of current lines.
It is imperative that all Instruments & Podiatry Nippers and similar implements are sterilised and accompanied by a printed validation certificate for their batch.  This also applies to any clinical equipment and machinery.  Under no circumstances shall any goods be returned to the Supplier without prior consent therefore please contact our Customer Service Team on 0151 448 1228 for a valid returns number, before sending the Products back.  If you do not obtain a valid returns number, liability is not accepted, and we reserve the right to dispose of such items.
7.5 The Supplier is under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors i.e. surplus stock, unauthorised, contaminated, damaged on return, but where it agrees to do so a 15% handling charge will apply.  The Customer will arrange carriage and pay all freight charges.  Where the Customer has ordered bespoke items for example, laminated materials, made to measure, personalised or special orders, returns in part or in full will be refused unless goods are faulty (see clause 7.1).
7.6 We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification.  Where goods are returned to us in this circumstance and re-delivery is requested, we will charge for that re-delivery.  Where contact is not made within 7 days of returned delivery, the original payment method will be refunded less the delivery cost and a 15% handling charge which will be deducted.
7.7 With prior consent (see clause 7.4), only unused and complete goods may be returned.  They must be undamaged, current lines in their original packaging, displayed in our most recent catalogue or online and less than 12 months old.  Goods not conforming to these criteria may not be accepted for credit.  Made to Order and Non-stock products are non-refundable (see clause 7.5).
7.8 We do not accept the return of any pharmaceutical, local anaesthetic or prescription only medicines unless by prior arrangement and the reason for return agreed in advance.  This is because the products, under these categories, are strictly controlled by temperature storage, timely deliveries and batch details.  We reserve the right to refuse to credit and destroy products sent back outside of this agreement.  Your consumer rights are not affected by these restrictions.
7.9 All items of furniture (as advised Supplier and its representatives) are non-returnable.  This does not affect your consumer rights.  Where we agree to accept the return of furniture, in exceptional circumstances, all return costs will be paid by the Customer.  In the event of furniture or equipment being returned for repair not covered by warranty, costs will be a minimum of 2hrs labour plus a per mileage cost where collection is required (additional costs may also be incurred for replacement parts).  The mileage cost is for a 2-way travel returning to the Supplier’s head office address and may include a supplement for more than 1 person if required for safe collection.  An ‘overnight’ cost for travelling time of more than 4 hours will be charged plus any additional travel fees such as tolls, ferry crossings etc and specialist vehicle hire if required.  It may be necessary to pay agreed collection costs in advance.  We do not guarantee a specific collection date in advance.
7.10 Proof of goods returned delivery to the Supplier by the Customer (for refund) should be retained by the Customer.
8. Delivery
8.1 Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, the Supplier shall not be liable for any delay in delivery of the goods or costs incurred.
8.2 Delivery is complete when the Products have been accepted by the Customer, unless clause 7 applies.
8.3 The risk in the Products shall pass from the Supplier to the Customer upon completion of delivery of such products to the Customer.
8.4 The title of the Products shall not pass to the Customer until we have received payment in full, including all applicable delivery charges.
9. Price of products and delivery charges
9.1 The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues.  However, if we discover an error in the price of Products you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your Order.  We will not process your Order until we have your instructions.  If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
9.2 Prices for our Products may change from time to time, but changes will not affect any Order which has already been accepted.
9.3 The price of a Product excludes VAT (where applicable) which shall be added to the price at the applicable current rate chargeable in the UK for the time being.
9.4 The price of a Product does not include delivery charges.
9.5 All Products supplied to the Customer against the contract shall remain the sole and absolute property of the Supplier until paid in full and the Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between the Customer and the Supplier in the event of the Customer not making full payment to the Supplier for the contract.
9.6 All claims for shortage must be notified to us within 5 days of receipt of goods.
10. How to pay
10.1 We accept various payment methods including credit/debit cards or BACS.  When making a BACs payment please use your Algeos account number as reference.  Please contact our Customer Service Team on 0151448 1228 for clarification if required.  
10.2 ‘Payment with order’ customer will not have their order finalised until full payment has been received (requested at point of order). 
10.3 Customers with a credit facility shall pay the invoice in full by the ‘Due By’ date on the relevant invoice. 
10.4 Invoices will be raised following the goods being despatched.
10.5 Credit account customers who have outstanding overdue invoices, will not have their goods shipped until their account has been brought up to date and proof of payment received.
10.6 We reserve the right to charge interest at 5% above the Bank of England’s base rate for all overdue payments
11. Warranty
11.1 We warrant that from the date of delivery the Products shall:
a. conform (in all material aspects) with their description and any applicable specification,
b. be free from material defects in design, material and workmanship,
c. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979),
d. be fit for any purpose held out by the Supplier.
11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:
a. fair wear and tear,
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party,
c. you failing to operate or use the Products in accordance with the user instructions or our recommendations,
d. any alteration or repair by you or by a third party who is not one of our authorised repairers,
e. any specification requested by the Customer,
f. where goods have been offered for sale as ex-demonstration, clearance, and is described and sold with cosmetic or other faults described pre-sale.
11.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described.
11.4 Any Products that are believed to fall outside of the warranty outlined in clause 11.1 should be highlighted to the Supplier in writing as soon as possible within the applicable warranty period.
When we are informed of a defect within the relevant warranty period, then we may:
a. Ask for photos of the product, along with a written explanation of the issue along with serial numbers,
b. Raise the issue with the Manufacturer,
c. Send our own Engineers to investigate the issue and/or conduct repairs,
d. Return the goods to the Manufacturer for review/repair.
This may require the customer to 
a. give us a reasonable opportunity of examining such Products; and
b. if asked to do so by us, return such Products to us.
12. Our liability if you are a business
This clause only applies if you are a business customer.
12.1 Subject to clause 11.2, the Supplier shall at their option, repair, replace or refund the defective Product if:
a. The Customer gives notice to the Supplier, during the warranty period, within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1,
b. The Supplier is given reasonable opportunity of examining such goods,
c. The Customer (if asked to do so by the Supplier) returns such goods to the Supplier’s place of business at the Customer’s cost.
This is your sole remedy against us in relation to the supply of defective Products. (see clause 12.4).
12.2 Nothing in these Terms & Conditions limit or exclude our liability for:
a. death or personal injury caused by our negligence,
b. fraud or fraudulent misrepresentation,
c. breach of the Terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), or
d. defective products under the Consumer Protection Act 1987.
12.3 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. any loss of profits, sales, business, or revenue,
b. loss or corruption of data, information, or software,
c. loss of business opportunity,
d. loss of anticipated savings,
e. loss of goodwill, or
f. any indirect or consequential loss.
12.4 Subject to clause 12.2 and clause 12.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
12.5 Except as expressly stated in these Terms & Conditions, we do not give any representation, warranties, or undertakings in relation to the Products.  Any representation, condition or warranty which might be implied or incorporated into these Terms & Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.  In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
13. Our liability if you are a consumer
This clause only applies if you are a consumer.
13.1 Subject to clause 12.2, the Supplier shall at their option, repair, replace or refund the defective Product if:
a. The Customer gives notice to the Supplier, during the warranty period, within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1,
b. The Supplier is given reasonable opportunity of examining such goods,
c. The Customer (if asked to do so by the Supplier) returns such goods to the Supplier’s place of business at the Customer’s cost.
This is your sole remedy against us in relation to the supply of defective Products. (see clause 13.2).
13.2 If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms & Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.  Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
13.3 We only supply the Products for domestic and private use.  You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4 We do not in any way exclude or limit our liability for:
a. death or personal injury caused by our negligence,
b. fraud or fraudulent misrepresentation,
c. any breach of the Terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession),
d. any breach of the Terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples), and
e. defective products under the Consumer Protection Act 1987.
14. Force Majeure
14.1 Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event.  A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of god, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions or default of suppliers or subcontractors.
15. Other important terms
15.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.2 The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without prior written consent of the Supplier.
15.3 If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.  If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.4 If you are a consumer, please note that these Terms & Conditions are governed by English law.  This means a Contract for the purchase of Products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law.  You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.  However, if you are a resident of Scotland, you may also bring proceedings in Scotland.
15.5 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
15.6 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
This document was last reviewed and revised on 16 August 2021.