You may be aware that we are unable to answer calls at present. This will affect us between 2pm and 3pm today. We're very sorry for any inconvenience caused.
We'd love to hear from you after 3pm, if you can call us back. Alternatively, you can place your order online or contact us by email at firstname.lastname@example.org and we'll aim to reply within 24hours.
Thank you for your patience.